Store Policy
Customer Care
Every order you place with us is more than just a transaction — it’s the beginning of a relationship. At Mill Hill Pet Supplies, we see our customers as part of our story, and we’re here to make sure your experience is as easy, friendly, and stress-free as possible.
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If you have a question, need advice, or simply want to share your feedback, our team is only a message away. We love hearing from you, whether it’s about finding the perfect product, checking on a delivery, or sorting out a small hiccup.
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You can reach us through:
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Phone: 07584258785
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Our contact Form, click here
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We reply to most messages within 24 hours, and we promise to treat every query with the same care we’d want for ourselves. Your trust means everything to us — and we’re here to make sure you always feel confident shopping with us.
Customer Conduct Policy
At Mill Hill Pet Supplies, we are committed to providing a friendly and welcoming environment for both our customers and our team. We kindly ask that all interactions with our staff remain respectful at all times.
We do not tolerate any form of verbal or physical abuse, whether in-store, over the phone, or online. Any abusive or threatening behaviour will result in refusal of service and, if necessary, further action.
Our team members work hard to assist every customer, and we appreciate your understanding and cooperation in helping us maintain a positive atmosphere for everyone.
Privacy & Safety
Your privacy and safety are our top priority. We are committed to protecting your personal information and ensuring that your online experience with us is secure and trustworthy.
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We only collect the information necessary to process your orders, provide customer support, and improve your experience on our site. This may include your name, contact details, shipping address (if applicable), and payment information.
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For your protection, we use trusted third-party banking services to verify and process payments securely. Your payment details are never stored on our servers and are encrypted during transmission.
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We may also use cookies to improve website functionality and personalize your experience.
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Once your purchase is successfully completed, we will contact you to confirm your order and provide shipping details. We may also follow up to ensure your satisfaction or inform you about any updates related to your purchase.
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We use secure servers, encryption, and other industry-standard safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction.
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We will never sell, rent, or share your personal information with third parties for marketing purposes without your consent. Your trust is essential to us, and we are committed to handling your information responsibly.
If you have any questions about our Privacy & Safety Policy, please contact us at millhillpetsupplies@yahoo.com